Here you’ll find answers to the most common questions about STR Elektronik products, delivery, and support. If you can’t find what you’re looking for, please contact us — we’re always happy to help.
General Questions
Q: What types of products do you offer?
A: STR UK specialises in STR Elektronik door entry systems — from simple audio kits to advanced IP video and 2-wire modular systems. Our range includes panels, monitors, handsets, and accessories designed for residential and commercial installations.
Q: Do you deliver across the UK?
A: Yes. All STR Elektronik products purchased through our online store can be shipped anywhere in the United Kingdom. For more details, see our Shipping & Returns page.
Q: Can I get technical support for an STR Elektronik product?
A: Absolutely. We provide technical guidance for all STR Elektronik products purchased from us. Contact our team for help with setup, configuration, or troubleshooting.
Shipping & Returns
Q: How long does delivery take?
A: Delivery times depend on product availability:
- UK stock: 3–5 working days
- STR Elektronik (Germany) stock: 5–10 working days
- Custom-built systems: Approximately 3 weeks (often sooner)
We’ll confirm estimated delivery times when processing your order. For more details, visit our Shipping & Returns page.
Q: What is your returns policy?
A: We offer a 30-day return period on most items. Products must be unused, in original packaging, and in resaleable condition. Please see our Returns Policy for more information.
Q: Do you offer express delivery?
A: Express delivery is not available as a standard option at checkout. If you require urgent delivery, please contact us directly to discuss available options.
Product Support
Q: How do I choose the right system for my project?
A: Our team can help you select the most suitable STR Elektronik system for your requirements. Get in touch for advice, or explore our Blog for practical guides and installation tips.
Q: Can I order replacement parts or accessories?
A: Yes. We stock a wide range of genuine STR Elektronik modules, housings, and accessories. If you need a replacement or extra part, just contact us with the system type or part number and we’ll help you find the right item.
Q: Do STR Elektronik products come with a warranty?
A: Yes. STR Elektronik products include manufacturer warranties covering defects in materials or workmanship. Contact us for warranty details relating to your specific purchase.
Contact Us for More Questions
Still need assistance? We’re happy to help. Please get in touch with our team:
- Email: sales@str-uk.co.uk